Shipping & Return Policy

Shipping

  • Shipping times: We aim to ship your order within 3 business days of receiving payment confirmation.
  • Shipping costs: Shipping costs are calculated based on the weight and destination of your package. You will see the exact shipping cost during checkout.
  • Shipping method: We use Canada Post to ensure fast and secure delivery. You will receive a tracking number to monitor your package’s progress.

Returns

  • Due to the perishable and hygienic nature of our handmade soaps, we are unable to offer returns or refunds.
  • Please ensure your shipping address is correct as we cannot be responsible for packages shipped to incorrect addresses.
  • We recommend handling your soap with care and storing it in a cool, dry place to maintain its quality.
  • By placing an order, you acknowledge and agree to this policy.

     

Contact

For questions and/or comments about our shipping & return policy, please contact us by using the following contact details:

Juste Naturelle Inc.
3131 Boulevard Cote Vertu Ouest
St-Laurent, Quebec H4R 1Y8
Website: https://justenaturelle.com
Email: [email protected]
Phone number: +1 (450) 479-6125

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